Colleges & coaching
Admission enquiries answered in the parent's language, every counsellor's day organised.
For colleges, coaching institutes and schools with admissions, accounts and administration teams of 20 to 200.
Mivo: Namaste, Sri Motors, Mivo here. How can I help you today?
Caller: Nexon EV test drive chahiye, Saturday morning.
Mivo: Saturday 11:30 at Kukatpally is free. Shall I hold it for you?
Summary: wants a Saturday test drive at Kukatpally. Enquiry created, slot held 11:30.
Three workflows, end to end
1. Admission enquiry to counselling slot
A parent calls during peak admissions season. Mivo answers in Telugu or Hindi, notes the course, the student's background and the preferred campus, and books a counselling slot. The enquiry appears in the admissions pipeline with the summary; the counsellor sees the day's slots on the team calendar.
2. Fee follow-ups without spreadsheets
Fee instalment dates live on the student's record. Due instalments create tasks for the accounts team and a WhatsApp reminder from the college number. Payment links collect fees on UPI and mark the instalment paid.
3. Document and status queries
“Is my hall ticket ready?” and “what documents for admission?” are answered by Mivo from facts the office approved in the knowledge base. Anything outside that list is handed to a person, with the question written down.
What the template sets up
An admissions pipeline (Enquiry, Counselled, Application, Fee paid, Admitted), ticket types for documents, fee queries and transport, counsellor appointment types, departments per course or campus, and FAQ starters about courses, fees, timings and location.
A note on calling parents back
Outbound calls to enquiries are allowed only within the window and consent rules set by TRAI. onemivo records the enquiry and its time so follow-up calls stay within those rules. Campaign calls go only to people who enquired or opted in, from a registered 140-series number.