Hospitals & clinics
Appointments answered on the first ring, reports and follow-ups handled on WhatsApp.
For hospitals, clinics, diagnostic centres and dental chains with front-desk, billing and nursing teams of 20 to 200.
Mivo: Namaste, Sri Motors, Mivo here. How can I help you today?
Caller: Nexon EV test drive chahiye, Saturday morning.
Mivo: Saturday 11:30 at Kukatpally is free. Shall I hold it for you?
Summary: wants a Saturday test drive at Kukatpally. Enquiry created, slot held 11:30.
Three workflows, end to end
1. Appointment calls at peak hours
At 9 am every line is busy. Mivo answers overflow calls, finds the right department, offers the next free slots for the doctor the patient asks for, and books one. The front desk sees the booking on the team calendar; the patient gets a WhatsApp confirmation and a reminder.
2. “Is my report ready?”
Report-ready status, visiting hours and location are answered by Mivo from facts the hospital approved. Anything clinical is handed to a person immediately. Nothing medical is answered by the AI.
3. Missed-call recovery
Calls that rang out are logged and become follow-up tasks for the front desk, with the caller's number and time. The administrator sees how many calls were offered, answered and recovered, per department.
What the template sets up
Appointment types per department with durations, ticket types for reports, billing queries and feedback, departments per speciality, and FAQ starters about timings, insurance desks and parking. Patient data stays on the hospital's own record; onemivo publishes its data-handling notice on the trust page.