Retail showrooms & D2C
Every stock, price and delivery question answered, while the floor is busy selling.
For electronics, furniture, mobile and jewellery showrooms and D2C brands with sales, delivery and support teams of 20 to 200.
Srinivas Reddy
Nexon EV test drive this Saturday possible? Kukatpally branch.
Arrange test drive, Nexon EV
Three workflows, end to end
1. "Do you have it, and what does it cost?"
A customer calls about a model, a size or an EMI option while the floor staff are with walk-ins. Mivo answers in Telugu, Hindi or English from the price list and offers the manager approved, holds the item as an enquiry with the customer's number, and books a showroom visit or a home demo.
2. Orders, deliveries and installations
A confirmed order becomes a delivery ticket with a slot; the customer's "where is my order?" is answered from the ticket, and the installation team sees the day's jobs on their phones. COD confirmations and delivery reminders go out from the store number.
3. Returns, service and warranty
A complaint or a service request becomes a ticket with the invoice attached; the customer is told the status when they call, and the owner sees open complaints by branch every morning.
What the template sets up
A sales pipeline (Enquiry, Visit booked, Quote sent, Ordered, Delivered), ticket types for delivery, installation, returns and service, appointment types for showroom visits and home demos, branches, and FAQ starters on stock, prices, EMI, delivery and warranty.
A note on calling customers
Order and delivery calls to a customer with an active order are service calls under TRAI rules; promotional calls go only to customers who opted in, from a registered 140-series number. onemivo stores the order and the consent with the contact.