Service companies
Tickets routed to the right technician, payment collected the same day.
For AMC providers, repair and installation companies, pest control, cleaning and facility teams of 20 to 200.
Srinivas Reddy
Nexon EV test drive this Saturday possible? Kukatpally branch.
Arrange test drive, Nexon EV
Three workflows, end to end
1. Complaint to technician
A customer calls about an AC that stopped cooling. Mivo takes the address, the problem and a convenient window, and creates a ticket of type “Breakdown” with the SLA your template sets. The dispatcher assigns it from the queue; the technician gets a push notification on the phone with the address and a tap-to-call button.
2. AMC reminders
Contracts with renewal dates live on the contact. Before expiry, a follow-up ticket is created for the account owner and a reminder goes out on WhatsApp from your business number. Renewals move through a short pipeline: Due, Contacted, Quoted, Renewed.
3. Collection on site
The technician closes the job on the phone, the invoice is generated with GST, and a UPI link goes to the customer on WhatsApp. The owner's dashboard shows collected versus outstanding for the day.
What the template sets up
Ticket types (Breakdown, Installation, AMC visit, Complaint) with default due times, departments by service line, appointment types with travel buffers, a services catalogue with prices you fill in, and FAQ starters about coverage areas and charges.