Manufacturers & distributors
Every dealer order, dispatch query and payment follow-up handled, while the plant keeps running.
For manufacturers, distributors and wholesalers with sales, dispatch and accounts teams of 20 to 200.
Srinivas Reddy
Nexon EV test drive this Saturday possible? Kukatpally branch.
Arrange test drive, Nexon EV
Three workflows, end to end
1. Dealer and distributor calls
A dealer calls to place a repeat order or ask for a price. Mivo answers in Telugu, Hindi or English, confirms the items and quantities, creates the order enquiry against the dealer's account and sends a WhatsApp summary for approval. The sales desk sees it in the pipeline with the dealer's history.
2. Dispatch and delivery status
"Has my order left?", "when does the truck reach?" are answered from the dispatch ticket; each order carries its stage (Confirmed, Packed, Dispatched, Delivered) and the dispatch team updates it from the floor.
3. Payment follow-ups and new enquiries
Invoices due create reminders to the dealer with a payment link; a new enquiry from a trade fair or a website form becomes a pipeline card with a follow-up task for the territory manager.
What the template sets up
A B2B pipeline (Enquiry, Sample sent, Quote sent, Ordered, Dispatched, Paid), ticket types for dispatch, quality complaints and returns, appointment types for factory visits and sales calls, territories as teams, and FAQ starters on products, MOQs, lead times and payment terms.
A note on calling dealers
Order and dispatch calls to an existing dealer are service calls under TRAI rules; calls to new prospects go only within the enquiry window or with recorded consent, from a registered 140-series number. onemivo stores both with the contact.