Every class, appointment and membership renewal handled, while your team is on the floor.

Three workflows, end to end

1. Appointment on the first ring

A client calls while every stylist is mid-service and the front desk is checking someone in. Mivo answers in Telugu, Hindi or English, finds a slot with the right person on the team calendar, holds it and sends a WhatsApp confirmation. The reminder goes out the evening before; no-shows drop.

2. Membership renewals and trial follow-ups

Trial sign-ups become enquiries with a follow-up task for the sales desk. Memberships due this month create reminders from the branch number with a UPI payment link; the payment marks the membership renewed. The owner sees renewals due, paid and lapsed on one screen.

3. Branch, timing and price queries

"Are you open on Sunday?", "how much is a monthly plan?", "do you have ladies' hours?" are answered by Mivo from facts the manager approved in the knowledge base, per branch. Anything else is handed to a person with the question written down.

What the template sets up

Appointment types per service with the right durations, trainer and stylist calendars, a membership pipeline (Trial, Follow-up, Joined, Renewal due, Lapsed), ticket types for equipment and complaints, branches, and FAQ starters about timings, plans and offers.

A note on reminder calls

Reminder calls for booked appointments are allowed under TRAI rules only with the client's consent recorded at booking time. onemivo stores that consent with the appointment. Campaign calls go only to people who enquired or opted in, from a registered 140-series number.