Tickets & tasks

What it does

Tickets. A customer complaint, a service job or a follow-up becomes a ticket with a type, an owner and a due time from the template's defaults.

Tasks on a phone. Technicians and telecallers open "My work" on a shared or personal Android phone, one-handed, with a push notification when something is assigned.

Manager view. See the queue by person, overdue items first, and reassign twenty tickets in under a minute.

Where it comes from

• A missed call Mivo recovered.
• A WhatsApp message a front-desk person turned into a job.
• A rule: "every new enquiry from a hospital gets a follow-up ticket due in 2 hours".